United Airlines Loses $1 Billion in Market Value After Assaulting Passenger

[TechMan]

As I said, you cannot argue an incident over what if and what may or may not happens. You can only judge a case with it merit on what happened at that moment. Because when you can argue what if he call once more and there MAY be other's who volunteer? But then I can also argue what if he ask once more and people ignore the call and the flight have to be cancel and everyone have to be remove then? You don't know that, I don't know that.

What we know is that the pilot asked for volunteer once, and that already satisfy the minimum requirement before removing passenger, you may think he should have done more, but since we will never know if that gonna help whether or not he has done more, what we can only say is that is the removing justified? By law, it is.



United have followed the protocol.

As I said on the other post, United will first exclude everyone who was travelling with minor, then too old and frail to move, and then UA will consider the flight status of a pax and finally, do he have connection flight.

The pax chosen is at random at that pool, none of which reflect the pax employment status or ages.

My wife used to be a flight attendant, she ask me to tell you this. Everyone have its own story, who are you to claim a doctor with patient is above all? How about if a pax with a dying mother he or she is depreately trying to go see the last moment of her? Or What about a pax is getting on a plane to get married? Who say a doctor with patient is better than the two case?

If you have to consider the "Life Story" of every passenger, EVERYONE HAVE ITS OWN STORY, then at the end, you won't remove anyone. Then you need to think about this, WHAT HAPPENED TO THE OTHER FLIGHT THAT 4 CREW ARE SUPPOSE TO RELIEVE? Then where are their story to consider? If the doctor don't leave the plane, then the 4 crew they are flying out cannot be reliefing the other crew, then you will have another 225 story to consider. So in the end, will it be fair to the [pax that the crew were ask to replace?

In the end, you need to draw a line, and that line is to remove pax at random. And that is exactly what the Captain did.

That customer paid for the seat. Normally removing of passengers happen in case of overbooking but this is not a case of overbooking. In case of overbooked flight NO BODY enters the plane and it is handled at the gate i.e. voluntary/involuntary bumping.

In this case the flight was full and people had seated and then United realized that they need 4 of their personnel to travel. Sheer incompetence on United part.

 

[Fledgingwings]

Fools ! They were asking for it,no big surprise after what they did.

 

[Aryzin]

Actually the passenger first accepted the UA offer and left the plane only to later come back to the plane because he realized next flight was hours away. He did accept the offer and then reneged and came back on board. Had he said no to deal in the beginning then it would have been different.

 

[AZADPAKISTAN2009]

Overbooking I was once asked to take next flight in favor of a handicap older person and I volunteered

Overbooking happens all the time, airplane company offers you 50% discount if you cooperate and take next available flight if you are not in hurry it turns into a nice discount and you get to you home 1-2 hours late not a big thing

This person who got in trouble his flight offer was 1 day apart which is why he may have refused (technically you can't refuse but you also should not fight the request for coming off the plane)

Situation gets a bit messy if you have work or other important commitments

However the video was certainly disturbing

 

[Aryzin]

Overbooking I was once asked to take next flight in favor of a handicap older person and I volunteered

Overbooking happens all the time

This person who got in trouble his flight offer was 1 day apart which is why he may have refused (technically you can't refuse but you also should not fight the request for coming off the plane)

Situation gets a bit messy if you have work or other important commitments

Problem is that he accepted the offer and exited the plane only to come back in and take his seat after he found out next flight would be hours later. So he in fact left accepted offer from airline and then came back. I have been asked before to give up my seat and accepted it. No problem there.

 

[AZADPAKISTAN2009]

Well when someone is 69-70 they should have shown some discretion (certainly that is no way to treat any elderly person who may have some limitation due to age or over reaction etc

That is the main reason why there is a big backlash now

 

[jhungary]

That customer paid for the seat. Normally removing of passengers happen in case of overbooking but this is not a case of overbooking. In case of overbooked flight NO BODY enters the plane and it is handled at the gate i.e. voluntary/involuntary bumping.

In this case the flight was full and people had seated and then United realized that they need 4 of their personnel to travel. Sheer incompetence on United part.

emm, no.........

WHat what I hear, the 4 crew are send as a last minute replacement to other crews that got over hours, UA max out the crew to clear the backlog from the storm just a few days ago.

The flight was not overbooked, but they need to fly 4 crew out to fly some other plane so a whole load of people can go home.

Yes, you may be right if this time UA oversell their seat, but this time it is a simply Crew on duty need a transfer, and On Duty Crew always trump paid passenger.

The kicking and screaming part may be over the edge, but then that's hardly UA business, they are the police, which is under the City of Chicago.

 

[AZADPAKISTAN2009]

Sometimes they need to transfer next set of pilots and crew to other side , for shift change. Or there is a plane waiting to fly and missing flight crew etc. Due to limitation on how many hours a crew may fly , and shift changes , they carry extra set of crew with them to destination airport (pretty standard process)

That is why they have to fly a new crew to plane otherwise 170-200 passengers will be strandeded on other side

Unfortunately things just went to dumpsters with what happened on their flight and left a bad taste with consumers

 

[TechMan]

emm, no.........

WHat what I hear, the 4 crew are send as a last minute replacement to other crews that got over hours, UA max out the crew to clear the backlog from the storm just a few days ago.

The flight was not overbooked, but they need to fly 4 crew out to fly some other plane so a whole load of people can go home.

Yes, you may be right if this time UA oversell their seat, but this time it is a simply Crew on duty need a transfer, and On Duty Crew always trump paid passenger.

The kicking and screaming part may be over the edge, but then that's hardly UA business, they are the police, which is under the City of Chicago.

This is still UA 's problem and they should have raised the offer instead of measly $800 until someone accepted it instead of forcibly removing a paid passenger.

 

[Sully3]

Problem is that he accepted the offer and exited the plane only to come back in and take his seat after he found out next flight would be hours later. So he in fact left accepted offer from airline and then came back. I have been asked before to give up my seat and accepted it. No problem there.

i dont think this is correct. once you leave the plane you can't come back on without prior security checks.

the pilot made an accouncement asked for 4 volunteers, no one came forward so he choose 4 random passengers offloaded them. one of them kicked a fuss and the rest is history.

 

[Mo12]

Great time to buy the shares then I say!

 

[jhungary]

This is still UA 's problem and they should have raised the offer instead of measly $800 until someone accepted it instead of forcibly removing a paid passenger.

Umm, US law only require the offer to be $675 maximum compensation for Airline that offer alternative transportation. $800 is already more than the law required

https://www.law.cornell.edu/cfr/text/14/250.5

In fact, the number is more than generous than the world standard. In EU, the same amount would have offered to International Flight only.

Offering anymore than the law require is up to each company, you can call UA cheap but you cannot blame US for not offering a reasonable amount to deplane. As I said, they offered a lot more than the world average

 

[Mo12]

Read on facebook, that this had happened to a family, but the different airlines offered them $10k in vouchers rather than the pathetic $800 offered to this man.

 

[Hamartia Antidote]

its the social media age any company or business that reads their customers like this will take hits once news like this goes viral.

American airlines generally are terrible and their staff is abusive and rude. 1bn chalked off their market value is great news.

It's United Airlines not American Airlines.

 

[Mitho1980]

Someone is going to get very rich very soon............