TechMan
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As I said, you cannot argue an incident over what if and what may or may not happens. You can only judge a case with it merit on what happened at that moment. Because when you can argue what if he call once more and there MAY be other's who volunteer? But then I can also argue what if he ask once more and people ignore the call and the flight have to be cancel and everyone have to be remove then? You don't know that, I don't know that.
What we know is that the pilot asked for volunteer once, and that already satisfy the minimum requirement before removing passenger, you may think he should have done more, but since we will never know if that gonna help whether or not he has done more, what we can only say is that is the removing justified? By law, it is.
United have followed the protocol.
As I said on the other post, United will first exclude everyone who was travelling with minor, then too old and frail to move, and then UA will consider the flight status of a pax and finally, do he have connection flight.
The pax chosen is at random at that pool, none of which reflect the pax employment status or ages.
My wife used to be a flight attendant, she ask me to tell you this. Everyone have its own story, who are you to claim a doctor with patient is above all? How about if a pax with a dying mother he or she is depreately trying to go see the last moment of her? Or What about a pax is getting on a plane to get married? Who say a doctor with patient is better than the two case?
If you have to consider the "Life Story" of every passenger, EVERYONE HAVE ITS OWN STORY, then at the end, you won't remove anyone. Then you need to think about this, WHAT HAPPENED TO THE OTHER FLIGHT THAT 4 CREW ARE SUPPOSE TO RELIEVE? Then where are their story to consider? If the doctor don't leave the plane, then the 4 crew they are flying out cannot be reliefing the other crew, then you will have another 225 story to consider. So in the end, will it be fair to the [pax that the crew were ask to replace?
In the end, you need to draw a line, and that line is to remove pax at random. And that is exactly what the Captain did.
That customer paid for the seat. Normally removing of passengers happen in case of overbooking but this is not a case of overbooking. In case of overbooked flight NO BODY enters the plane and it is handled at the gate i.e. voluntary/involuntary bumping.
In this case the flight was full and people had seated and then United realized that they need 4 of their personnel to travel. Sheer incompetence on United part.