The Indian Coast Guard became the first service to bring Dhruv helicopters into service. This was followed by the Indian Army, Indian Navy, Indian Air Force and the Border Security Force. Seventy five Dhruvs were delivered to the Indian armed forces by 2007 and the plan is to produce forty helicopters yearly. One of only three helicopter display teams in the world, the Sarang aerobatic display team of the Indian Air Force performs with four Dhruv helicopters.
The Dhruv is capable of flying at high altitudes, a crucial requirement for the Army, which requires helicopters for operations in Siachen Glacier and Kashmir. In September 2007, the Dhruv was cleared for high-altitude flying in the Siachen Sector after six-month long trials. In October 2007, a Dhruv flew to an altitude of 27,500 feet (8,400 m) ASL in Siachen. This was the highest that the Dhruv had flown, and was higher than the 25,000 feet (7,600 m) record set by an IAF Cheetah helicopter in 2005.
Foreign sales
The Dhruv has become the first major Indian weapons system to have secured large foreign sales. HAL hopes to sell 120 Dhruvs over the next eight years, and has been displaying the Dhruv at airshows, including Farnborough and Paris in order to market the Dhruv.
With a unit price at least 15% less than its rivals, Dhruv has elicited interest in many countries, mostly from Latin America, Africa, West Asia, South East Asia and the Pacific Rim nations. Air forces from around 35 countries have sent in their inquiries, along with requests for demonstrations.
The first foreign orders for the Dhruv were placed by Nepal in early 2004, for 2 Dhruvs. Another Dhruv, a civilian version, was leased to the Israeli Defense Ministry in 2004
In June 2008, the government of Peru ordered two air ambulance Dhruvs for use by the Peruvian health services. Peru has also shown interest in the military version Dhruv.
HAL also secured an order from the Ecuadorian Air Force for seven Dhruvs. HAL has gained this order amidst strong competition from Elbit, Eurocopter and Kazan. HALs offer of $ 50.7 million for seven helicopters was about 32% lower than the second lowest bid from Elbit. Five helicopters will be delivered in February 2009, during the Aero India 2009. The remaining two helicopters will be delivered within six months Ecuadorian Army and Ecuadorian Navy have also expressed unofficial interest in purchasing the helicopter.
Dhruv also participated in a Chilean tender for eight to ten 5.5 tonne, twin engined new generation helicopter, but lost to the Bell Helicopters Bell 412 amid allegations of arm-twisting by the US Government. The evaluation included flights at high altitudes, hot and desert conditions, ship deck landing, search and rescue at 12,500 feet (3,800 m) MSL at a temperature of 2°C as well as long distance ferry flights, clocking 107 flying hours.
On August 10, 2008 HAL chairman confirmed it had finalized a deal with Turkey to supply 3 Dhruvs for $20 million. Turkey is planning to buy as many as 17 helicopters in medical assistance role.
India is also reportedly planning to transfer several Dhruvs to Burma. This led to protests from Amnesty International, who pointed to the use of components sourced from European suppliers as a possible violation of the EU Arms Embargo of Burma. In a letter to the President of the EU Council of Ministers, Amnesty stated that it had evidence that India planned to transfer two Dhruvs (with European components) to Burma. These reports have been denied by the Indian Government.
HAL is negotiating with Bolivia for delivery of five Dhruvs and with Venezuela for seven of the choppers in transport roles, and in Europe. The Dhruv is also being offered to Malaysia. Indonesia is also evaluating Dhruv helicopters for the Indonesian Army.
Flight certification for Europe and North America is also being planned, in order to tap the large civilian market there.
On 18 April 2010. the Indian navy supplied a Dhruv to Maldives to use in Maldivian defense force in search and rescue operations.