How to tell if your Galaxy Note 7 might explode

[ahojunk]

This is a PR disaster for Samsung. They are losing market share.

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Samsung Issued Apology to Chinese Consumers Over Its Problematic Phone, and Denied "Double-standard” in Chinese Market
(People's Daily Online) 02:32, September 30, 2016

Samsung Electronics Co. published a statement on its website on Thursday, apologizing for not providing “an adequate explanation” of the issues with its Note 7 smartphone. The company said in the statement that China was not subject to a “double-standard” in Note 7 recall status.

Despite issuing a recall in South Korea, the US, and other markets, Samsung did not recall its Galaxy Note 7 smartphones sold in China.

Although pictures of exploded Note 7 models went viral on Chinese social media, Samsung said in its statement that their investigation revealed that the explosions in China were caused from external heat instead of the batteries. The statement assured Chinese consumers that their phones were safe because Samsung used a different battery supplier for the Galaxy Note 7 sold in China.

Since the recall, Samsung has replaced one million phones with models containing the Chinese-manufactured battery. Still, the company is dealing with a public relations disaster and is trying to piece together its shattered reputation across the globe. Having confirmed the safety of the Note 7 sold in China, Samsung also apologized “for the confusion and unease caused to our customers in China.”

China represents Samsung’s biggest source of foreign investment. Due to the current recall, the firm has reportedly lost its sizeable market share in China to Chinese smartphone makers Xiaomi and Huawei.

 

[AndrewJin]

Sam

This is a PR disaster for Samsung. They are losing market share.

========
Samsung Issued Apology to Chinese Consumers Over Its Problematic Phone, and Denied "Double-standard” in Chinese Market
(People's Daily Online) 02:32, September 30, 2016

Samsung Electronics Co. published a statement on its website on Thursday, apologizing for not providing “an adequate explanation” of the issues with its Note 7 smartphone. The company said in the statement that China was not subject to a “double-standard” in Note 7 recall status.

Despite issuing a recall in South Korea, the US, and other markets, Samsung did not recall its Galaxy Note 7 smartphones sold in China.

Although pictures of exploded Note 7 models went viral on Chinese social media, Samsung said in its statement that their investigation revealed that the explosions in China were caused from external heat instead of the batteries. The statement assured Chinese consumers that their phones were safe because Samsung used a different battery supplier for the Galaxy Note 7 sold in China.

Since the recall, Samsung has replaced one million phones with models containing the Chinese-manufactured battery. Still, the company is dealing with a public relations disaster and is trying to piece together its shattered reputation across the globe. Having confirmed the safety of the Note 7 sold in China, Samsung also apologized “for the confusion and unease caused to our customers in China.”

China represents Samsung’s biggest source of foreign investment. Due to the current recall, the firm has reportedly lost its sizeable market share in China to Chinese smartphone makers Xiaomi and Huawei.

Samsung phone is over in China. It should focus on components supply until Chinese component suppliers wipe it out.

 

[terranMarine]

HONG KONG (Reuters) – Chinese state broadcaster CCTV has slammed South Korean tech giant Samsung Electronics Co for what it said was “discrimination” against China consumers in its handling of a global recall of Galaxy Note 7 smartphones to replace batteries.

In a commentary piece posted on its website on Thursday evening, CCTV said Samsung’s behaviour in China after the Sept. 2 recall of 2.5 million phones was “full of arrogance”.

CCTV said a video apology Samsung issued to U.S. consumers, along with various replacement options and compensation, was in stark contrast to its treatment of those in China, where the company issued a brief statement saying most phones didn’t need to be replaced. “Samsung’s discriminatory policy has caused discontent from Chinese consumers,” it said.

Samsung China didn’t immediately responded to requests for comment on the CCTV criticism.

The CCTV criticism may provide an unwelcome distraction for Samsung as seeks to bolster its position in the world’s largest smartphone market. Once the number 1 mobile phone vendor in China, Samsung dropped out of top 5 in 2015, hit by the strong growth of domestic brands like Huawei, Xiaomi and Oppo.

A number of big-name global consumer brands have fallen foul of the influential broadcaster’s blasts in recent years, prompting firms from German automaker Volkswagen AG to Samsung rival Apple Inc to undertake strenuous efforts to bolster their image.

Earlier in September, after a meeting with China’s quality safety watchdog, Samsung China issued a brief statement saying 1,858 Note 7 devices sold in the country as part of a test scheme before the official launch would be recalled.

Most Note 7s on sale in China have batteries from a different supplier and are not part of its global recall of 2.5 million phones announced on September 2, Samsung said.

But after anecdotal reports of a handful of Note 7s catching fire in the mainland, Samsung China issued a statement on Thursday apologising to Chinese consumers for a “lack of sufficient explanation” on what it said were safe Note 7 phones in China.

 

[AndrewJin]

HONG KONG (Reuters) – Chinese state broadcaster CCTV has slammed South Korean tech giant Samsung Electronics Co for what it said was “discrimination” against China consumers in its handling of a global recall of Galaxy Note 7 smartphones to replace batteries.

In a commentary piece posted on its website on Thursday evening, CCTV said Samsung’s behaviour in China after the Sept. 2 recall of 2.5 million phones was “full of arrogance”.

CCTV said a video apology Samsung issued to U.S. consumers, along with various replacement options and compensation, was in stark contrast to its treatment of those in China, where the company issued a brief statement saying most phones didn’t need to be replaced. “Samsung’s discriminatory policy has caused discontent from Chinese consumers,” it said.

Samsung China didn’t immediately responded to requests for comment on the CCTV criticism.

The CCTV criticism may provide an unwelcome distraction for Samsung as seeks to bolster its position in the world’s largest smartphone market. Once the number 1 mobile phone vendor in China, Samsung dropped out of top 5 in 2015, hit by the strong growth of domestic brands like Huawei, Xiaomi and Oppo.

A number of big-name global consumer brands have fallen foul of the influential broadcaster’s blasts in recent years, prompting firms from German automaker Volkswagen AG to Samsung rival Apple Inc to undertake strenuous efforts to bolster their image.

Earlier in September, after a meeting with China’s quality safety watchdog, Samsung China issued a brief statement saying 1,858 Note 7 devices sold in the country as part of a test scheme before the official launch would be recalled.

Most Note 7s on sale in China have batteries from a different supplier and are not part of its global recall of 2.5 million phones announced on September 2, Samsung said.

But after anecdotal reports of a handful of Note 7s catching fire in the mainland, Samsung China issued a statement on Thursday apologising to Chinese consumers for a “lack of sufficient explanation” on what it said were safe Note 7 phones in China.

Has Samsung already given up Chinese market?

 

[grey boy 2]

iphone 6 explode in US here as well, i happened to be one of the user, what next?
New Jersey student's iPhone explodes in back pocket
Katherine Scott, ABC Eyewitness News , WHAS 3:37 PM. CDT October 01, 2016

A spokesperson from the college said when public safety arrived, the fire was already out, but they could still smell the smoke. The students were moved to a different classroom for the rest of the period.

http://abc7.com/video/embed/?pid=1534309#videoplayer


Recently, Samsung recalled its Galaxy Note 7 smartphones after finding some batteries had exploded or caught fire. Apple said it can't comment at this time, but will investigate the claim as customer safety is of the utmost importance.

Hlavaty said the phone battery was dead and it was not plugged in.

"I've had it for about six months. The only thing that was wrong with it was a simple crack, but I don't see a simple crack causing it to blow up in my pocket," said Hlavaty.

As for Bookbinder, she said her classmate is lucky he wasn't hurt.

"If you were on a phone call, had been sitting on your bed near a stack of papers, it could do a lot more damage than just burning a hole in your pocket," she said. "He's very fortunate."
http://www.whas11.com/tech/new-jersey-students-iphone-explodes-in-back-pocket/328291705

 

[Jlaw]

http://www.usatoday.com/story/tech/news/2016/09/28/samsung-cpsc-washing-machines/91228614/

Samsung's self-destructing washing machines are latest woe
Samsung is again in crisis management mode — this time over its top-loading washing machines.

Consumer Reports on Wednesday suspended its recommended status for any Samsung top-loader that earned that designation in the watchdog organization's washing-machine tests.

The decision came hours after the South Korean consumer electronics company revealed it was in "active discussions" with the U.S. Consumer Product Safety Commission about how to handle problems with some top-loading washing machines that could pose a safety risk. According to some complaints, the vibrations were so heavy they left the owner's machine in pieces.

Samsung's washing machine woes follow an expansive recall tied to overheating and exploding batteries in some of the company's popular Galaxy Note 7 smartphones.

In a statement, the electronics giant said the issue affects washing machines made between March 2011 and April of this year.

In rare cases, some of the affected machines could experience "abnormal vibrations" when washing bedding, bulky or water-resistant items. The problems could result in "personal injury or property damage," although Samsung did not confirm exactly how that would happen.


USA TODAY

Samsung hounds Samsung Galaxy Note 7 owners to return their devices

"It is important to note that Samsung customers have completed hundreds of millions of loads without incident since 2011," Samsung said in a statement.

The company recommends consumers with affected machines wash these items using a "lower speed delicate cycle."

Consumer Reports officials said neither the CPSC nor Samsung could provide model numbers of affected units.

"When we checked the serial numbers of the specific models we tested on Samsung’s website, six of the 10 turned out to be affected machines. But we have no way to know yet whether that indicates an issue with all production runs of any particular model," said the non-profit.


A review of the complaints filed by the CPSC found consumers describing the machines' failures as loud and destructive. One consumer reported a few minutes after adding “a small load” in the machine, “the whole house shook.”

“There were pieces of the washing machine all over the floor,” the user reported. “The machine jumped forward about 2 feet and turned 90 degrees. It slammed into the dryer, leaving a huge dent in the side of it. The force was so powerful, it ripped the electrical outlet from it's screws and bent it to the side.” Another user also reported washing a small load —“a single set of sheets.”


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Users can check if their washers are affected by checking the machine's serial number on Samsung's website. Samsung says the company and CPSC are "working on a remedy for affected consumers that will help ensure there are no further incidents."

Samsung is still reeling from a recall involving its Galaxy Note 7 smartphone, following reports of the smartphone catching fire or even exploding. Samsung says since the recall was made official, half of those devices in the U.S. were returned.