Just read this in Computer Sweden news magazine which reported very possitive about Indian companys.
(Posting translated to english)
INDIANS BEST FOR OUTSOURCING
Indian consulting companies are taking the three top spots in the Nordic outsourcing customers rate satisfaction with their suppliers. "It follows trends from other parts of Europe," said Carl-Henrik Hallström at KPMG behind the study.
Tata Consultancy Services, Cognizant, Infosys are the three outsourcing vendors with the highest customer satisfaction among Nordic clients (Nordic countries comprise of Sweden,Norway,Denmark,Finland and Iceland) KPMG's annual survey shows that are now out for the fifth consecutive year. And it is not, as you might easily think, primarily prices that put the Indian companies in the driving seat.
Toplist
TCS, 79%
Cognizant, 76%
Infosys, 75%
Accenture, 74%
Fujitsu, 74%
TDC Dotcom, 73%
Atea, 73%
Volvo IT, 73%
Teliasonera, 72%
KMD, 70%
HCL, 70%
Verizon, 69%
Capgemini, 68%
Siemens, 68%
Logica, 67%
Tieto, 66%
Telenor, 66%
IBM, 65%
Infocare, 65%
Steria, 65%
HP, 62%
CSC, 56%
EDB Ergogroup, 53%
(The percentage indicating satisfaction on a scale between 0 and 100. For a supplier to be able to participate in the study required that at least eight of its customers and responds that the contract is at least $ 1 million per year.)
- The Indians do not compete only on price, all providers have firewalls today. Instead, those new to the market has become better at building close relationships with their customers, and also work longer term, says Carl-Henrik Hallström, director of sourcing advisory services at KPMG.
The lowest rating was EDB ErgoGroup, which according to Carl-Henrik Hallström may be a consequence of too much internal focus after the merger of the two companies.
- It does not look good, there are many things they have to fix.
Seen only on the Swedish market, Volvo IT, this year's rocket. Göteborg ranks in second place on the Swedish list.
- The Indians would be in the top, we knew, but that Volvo IT would have been second best satisfaction in Sweden is unexpected and fun, says Carl-Henrik Hallström.
Outsourcing Customers' motivations are surprisingly cost-savings, access to skills and quality improvement. Overall, the Nordic customers are very satisfied with their outsourcing contracts: 87 percent are satisfied with their suppliers, up from 84 percent last year. 49 percent say they plan to outsource more.
The study includes 300 companies and organizations that outsource IT services. The contracts included in the study corresponds to about three-quarters of the approximately five billion KPMG calculates the Nordic outsourcing market. A market that is expected to grow by between three and five percent this year.
- Compared to the rest of Europe the Nordic market is growing fastest in percentage terms, says Carl-Henrik Hallström.
He is convinced that Indian companies will continue to take market share. By the study's results show that it is primarily in application development and management of the Indians so far put their gunpowder, while only an Indian vendor, HCL, reflected in the infrastructure sector. But in several other European countries offer several Indian companies including infrastructure services to a large extent, which teaches spread to Scandinavia and Sweden.
A neglected sectors remain public. Compared to the UK, for example - that are most advanced in Europe in the outsourcing of government IT - choose Swedish authorities and municipalities still prefer to outsource core business and to keep administration in-house. Only 20 of the 300 responding organizations in the study are authorities.
- But a lot will happen next year, there are new government initiatives in the area, which Kammarkollegiet framework agreement. (Kammarkollegiet is Sweden's State finance/tender management authority in legal matters. They are the ones who shorlist companies who can submit tenders)
Source : Indierna b�st p� outsourcing - IDG.se
(Posting translated to english)
INDIANS BEST FOR OUTSOURCING
Indian consulting companies are taking the three top spots in the Nordic outsourcing customers rate satisfaction with their suppliers. "It follows trends from other parts of Europe," said Carl-Henrik Hallström at KPMG behind the study.
Tata Consultancy Services, Cognizant, Infosys are the three outsourcing vendors with the highest customer satisfaction among Nordic clients (Nordic countries comprise of Sweden,Norway,Denmark,Finland and Iceland) KPMG's annual survey shows that are now out for the fifth consecutive year. And it is not, as you might easily think, primarily prices that put the Indian companies in the driving seat.
Toplist
TCS, 79%
Cognizant, 76%
Infosys, 75%
Accenture, 74%
Fujitsu, 74%
TDC Dotcom, 73%
Atea, 73%
Volvo IT, 73%
Teliasonera, 72%
KMD, 70%
HCL, 70%
Verizon, 69%
Capgemini, 68%
Siemens, 68%
Logica, 67%
Tieto, 66%
Telenor, 66%
IBM, 65%
Infocare, 65%
Steria, 65%
HP, 62%
CSC, 56%
EDB Ergogroup, 53%
(The percentage indicating satisfaction on a scale between 0 and 100. For a supplier to be able to participate in the study required that at least eight of its customers and responds that the contract is at least $ 1 million per year.)
- The Indians do not compete only on price, all providers have firewalls today. Instead, those new to the market has become better at building close relationships with their customers, and also work longer term, says Carl-Henrik Hallström, director of sourcing advisory services at KPMG.
The lowest rating was EDB ErgoGroup, which according to Carl-Henrik Hallström may be a consequence of too much internal focus after the merger of the two companies.
- It does not look good, there are many things they have to fix.
Seen only on the Swedish market, Volvo IT, this year's rocket. Göteborg ranks in second place on the Swedish list.
- The Indians would be in the top, we knew, but that Volvo IT would have been second best satisfaction in Sweden is unexpected and fun, says Carl-Henrik Hallström.
Outsourcing Customers' motivations are surprisingly cost-savings, access to skills and quality improvement. Overall, the Nordic customers are very satisfied with their outsourcing contracts: 87 percent are satisfied with their suppliers, up from 84 percent last year. 49 percent say they plan to outsource more.
The study includes 300 companies and organizations that outsource IT services. The contracts included in the study corresponds to about three-quarters of the approximately five billion KPMG calculates the Nordic outsourcing market. A market that is expected to grow by between three and five percent this year.
- Compared to the rest of Europe the Nordic market is growing fastest in percentage terms, says Carl-Henrik Hallström.
He is convinced that Indian companies will continue to take market share. By the study's results show that it is primarily in application development and management of the Indians so far put their gunpowder, while only an Indian vendor, HCL, reflected in the infrastructure sector. But in several other European countries offer several Indian companies including infrastructure services to a large extent, which teaches spread to Scandinavia and Sweden.
A neglected sectors remain public. Compared to the UK, for example - that are most advanced in Europe in the outsourcing of government IT - choose Swedish authorities and municipalities still prefer to outsource core business and to keep administration in-house. Only 20 of the 300 responding organizations in the study are authorities.
- But a lot will happen next year, there are new government initiatives in the area, which Kammarkollegiet framework agreement. (Kammarkollegiet is Sweden's State finance/tender management authority in legal matters. They are the ones who shorlist companies who can submit tenders)
Source : Indierna b�st p� outsourcing - IDG.se
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