My wife requested the National Savings for opening an account but since every institution today is an independent state within state, it issued her the Certificates instead of Account applied for. A complaint was filed with the Federal Ombudsman the protector of citizens rights. At the outset the Senior Adviser Wafaqi Mohtasib Karachi summoned my wife to appear before her in Karachi on 09.12.2014. Not knowing the importance of proper and timely service of a notice in a justice system, she kept it four days on her table. Thus, this notice reached my wife on 14.12.2014 complete five days after the Hearing had already finished.
The National Savings in the Hearing was to explain why it at its own issued certificates but what my wife was to explain, this senior citizen with 45 years rich experience can’t understand. The value of Certificate in question was Rs. 1 lac but the expense involved in my wife’s attending the Hearing to get “cheap” justice involved minimum Rs. 1.50 lac.
Though I can’t produce the written reference here but I remember when with pride all the ombudsmen of Pakistan gathered in Islamabad to “reform”, a special cell for Overseas Pakistani (OPs) complainants was created. In addition to others, it was declared that OPs would not be summoned in the Hearings. When Nawaz Sharif held, to only fetch money, the famous Overseas Pakistanis Convention in Islamabad in 1997 attended by Pakistanis from world over it was announced that there that the Federal Ombudsman would not summon the OPs for hearing. Some delegations had raised this issue there in presence of NS. Later sometime 1990 the Federal Ombudsman from Islamabad issued another special instruction to its Regional Office Karachi not to summon OPs unnecessary for Hearings.
Today we are living in democracy, heavy mandated one. Hence expecting that someone to question this senior advisor what was the logic, sense or rationale in summoning my wife in this very simple issue is just hoping for hoping.
Had the Notice reached timely, would my wife had been there? Certainly not? For the reason who knew this Hearing on the scheduled day/time would surely had held? There might had been transport absent due to sudden firing by “namaloom afraad” that day, a dharnna, an MQM called strike etc causing my wife to return back to go again on next hearing on a re-expense of additional Rs. 1.50 lac. A friend last year received a Hearing Notice to appear in Islamabad. He told me instead of spending Rs. 2 lack on ticketing, hoteling in Islamabad he would prefer to spend Rs. 10,000 on “grease” and get the issued solved. Later he told me on the Hearing date, as he learnt from the defendant agency, the Investigation Officer did not come and the defendant agency person after sitting half day went back to his office. During Justice Sardar Iqbal the first Ombudsman Pakistan and during tenure of Mr. Justice Aslam Riaz Hussain there is not a single occasion known when an OP was ever summoned for hearing. Perhaps Justice Sardar Iqbal and Justice Aslam Riaz Hussain were incompetent for the posts. No doubt the whole complete ombudsmen system of today is an employment exchange for influential retired.
The National Savings in the Hearing was to explain why it at its own issued certificates but what my wife was to explain, this senior citizen with 45 years rich experience can’t understand. The value of Certificate in question was Rs. 1 lac but the expense involved in my wife’s attending the Hearing to get “cheap” justice involved minimum Rs. 1.50 lac.
Though I can’t produce the written reference here but I remember when with pride all the ombudsmen of Pakistan gathered in Islamabad to “reform”, a special cell for Overseas Pakistani (OPs) complainants was created. In addition to others, it was declared that OPs would not be summoned in the Hearings. When Nawaz Sharif held, to only fetch money, the famous Overseas Pakistanis Convention in Islamabad in 1997 attended by Pakistanis from world over it was announced that there that the Federal Ombudsman would not summon the OPs for hearing. Some delegations had raised this issue there in presence of NS. Later sometime 1990 the Federal Ombudsman from Islamabad issued another special instruction to its Regional Office Karachi not to summon OPs unnecessary for Hearings.
Today we are living in democracy, heavy mandated one. Hence expecting that someone to question this senior advisor what was the logic, sense or rationale in summoning my wife in this very simple issue is just hoping for hoping.
Had the Notice reached timely, would my wife had been there? Certainly not? For the reason who knew this Hearing on the scheduled day/time would surely had held? There might had been transport absent due to sudden firing by “namaloom afraad” that day, a dharnna, an MQM called strike etc causing my wife to return back to go again on next hearing on a re-expense of additional Rs. 1.50 lac. A friend last year received a Hearing Notice to appear in Islamabad. He told me instead of spending Rs. 2 lack on ticketing, hoteling in Islamabad he would prefer to spend Rs. 10,000 on “grease” and get the issued solved. Later he told me on the Hearing date, as he learnt from the defendant agency, the Investigation Officer did not come and the defendant agency person after sitting half day went back to his office. During Justice Sardar Iqbal the first Ombudsman Pakistan and during tenure of Mr. Justice Aslam Riaz Hussain there is not a single occasion known when an OP was ever summoned for hearing. Perhaps Justice Sardar Iqbal and Justice Aslam Riaz Hussain were incompetent for the posts. No doubt the whole complete ombudsmen system of today is an employment exchange for influential retired.
