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Sharp Sues China’s Hisense for ‘Eroding and Destroying’ Brand With Deliberately Poor TVs

Hamartia Antidote

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http://www.thewrap.com/sharp-sues-chinas-hisense-eroding-destroying-brand-deliberately-poor-tvs/


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Venerable Japanese electronics firm Sharp Corp. has been synonymous with consumer products innovation for much of its 105-year history, developing the first LCD calculator in 1973 and becoming one of the earliest companies to produce extra-large, high-end flatscreen TVs. But after selling a Mexican factory and licensing its North and South America TV business to Chinese manufacturer Hisense Co., the picture became a lot blurrier — literally.

On Monday, Sharp filed a lawsuit against Hisense in the San Francisco Superior Court alleging the Chinese company willfully manufactured subpar Sharp televisions in an attempt to devalue the brand as a future competitor. The suit also alleges that Hisense misrepresented the actual picture size on several Sharp models, and exaggerated the brightness of one television set by 35 percent in its marketing materials, which harmed consumers who paid money for a certain level of performance, as well as hurting Sharp’s reputation.

In addition, the suit claims the Hisense-manufactured Sharp television sets “emit excess radiation, in violation of FCC standards,” violations which “have harmed and have the potential to create continuing harm to the California public, as well as Sharp’s goodwill and brand equity in its products, including but not limited to televisions.”

Hisense did not immediately respond to TheWrap’s request for comment.

China’s Hisense, a 48-year-old conglomerate that has recently become a significant player in the flatscreen TV market, acquired a Sharp-owned factory in Mexico in 2015 at a time when the Japanese company’s TV business was struggling with an increasingly competitive market, as manufacturers like Samsung, LG and Vizio battled each other on price. As part of the deal to acquire the factory, which primarily produced larger-screen Sharp TVs for sale in North America, Hisense agreed to a five-year licensing agreement to sell Sharp-branded TVs (including its Aquos, Quattron and other trademarks) in North, Central and South America, excluding Brazil. According to the complaint, the licensing deal required Hisense to “maintain the licensed brands in such a way as not to devalue them during the term” of the agreement.

But while the average retail price of televisions in the U.S. declined by less than 10 percent throughout the course of 2016 — and Hisense’s prices remained basically unchanged — Sharp-branded TVs saw their price drop by 40 percent in the 12 months following January 2016, when Hisense first started selling Sharp TVs, the suit claims.

Sharp terminated its licensing agreement with Hisense in an April 17 letter, and the company claims it will suffer “irreparable injury” if Hisense ignores that termination and continues to sell inferior Sharp-branded TVs. Taiwanese company Foxconn acquired a majority stake in Sharp last year.

“If Defendants are permitted to continue to manufacture televisions with the Sharp brand, the trademarks, and all of the goodwill built up in them since as early as 1912, are at risk of being destroyed by the time the five-year term of the [license agreement] expires,” the suit alleges.

Sharp is asking the court for an injunction preventing Hisense from using Sharp’s trademarks, as well as general, special, consequential, exemplary and punitive damages.
 
I have been part of the retailing industry for 10 years straight and I would like to disclose my observations. This thread seems to be the right place.

China is known to produce products that are categorized as A, B, C and D in quality; go to Hafeez Center in Lahore and ask any vendor. Unfortunately, you may never know what quality you are receiving when you buy a 'Made in China' product even if it is expensive.

Some examples:

Samsung TV that ship from China seem to have poor build quality; they are sensitive to voltage fluctuations. Similarly, Logitech products that come from China have poor build quality and malfunction within a span of a year.

---

Some Chinese companies are doing a good job; credit where due.

GREE is making decent products; prices are a bit high but quality is reasonable and customer feedback is generally positive. Similarly, Huawei have won many customers; quality is not top-notch but products are generally good.

---

Chinese government needs to regulate manufacturing practices in the country to curb substandard manufacturing practices.

Stories like in the opening post are not a good sign and raise a question mark on Chinese business ethics.
 
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I have been part of the retailing industry for 10 years straight and I would like to disclose my observations. This thread seems to be the right place.

China is known to produce products that are categorized as A, B, C and D in quality; go to Hafeez Center in Lahore and ask any vendor. Unfortunately, you may never know what quality you are receiving when you buy a 'Made in China' product even if it is expensive.

Some examples:

Samsung TV that ship from China seem to have poor build quality; they are sensitive to voltage fluctuations. Similarly, Logitech products that come from China have poor build quality and malfunction within a span of a year.

---

Some Chinese companies are doing a good job; credit where due.

GREE is making decent products; prices are a bit high but quality is reasonable and customer feedback is generally positive. Similarly, Huawei have won many customers; quality is not top-notch but products are generally good.

---

Chinese government needs to regulate manufacturing practices in the country to curb substandard manufacturing practices.

Stories like in the opening post are not a good sign and raise a question mark on Chinese business ethics.

Unfortunately I think it has more to do with the target market versus being made in China. For instance there was a big fuss over the quality of the new DJI Mavic drone. The ones bought in China had serious quality problems...yet the ones sold in the US (also made in China) had zero problems. The exact same product with two different outcomes. The bottom line is if DJI had a primo supplier of parts they would sell those to the US market...if they had a second supplier who could make the parts cheaper...they sold it to the local Chinese market (and unfortunately probably to Pakistan too). Remember competition is fierce in China. Some company can knockoff your product quickly at a lower price so Chinese companies have to make sure they keep prices down so quality and longevity is going to take a hit.

A crazy example of this is a friend of my wife asked her to buy a Lenovo laptop and ship it to China. The laptop tracking showed it was shipped from China, to the US, and then we shipped it back. The person paid extra but was very thankful that he got a quality laptop. He said the ones sold there are crap.
How silly is that?

This can also explain why Chinese tourists are buying stuff overseas. They want the real thing instead of something subpar.
 
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Unfortunately I think it has more to do with the target market versus being made in China. For instance there was a big fuss over the quality of the new DJI Mavic drone. The ones bought in China had serious quality problems...yet the ones sold in the US (also made in China) had zero problems. The exact same product with two different outcomes. The bottom line is if DJI had a primo supplier of parts they would sell those to the US market...if they had a second supplier who could make the parts cheaper...they sold it to the local Chinese market (and unfortunately probably to Pakistan too). Remember competition is fierce in China. Some company can knockoff your product quickly at a lower price so Chinese companies have to make sure they keep prices down so quality and longevity is going to take a hit.

A crazy example of this is a friend of my wife asked her to buy a Lenovo laptop and ship it to China. The laptop tracking showed it was shipped from China, to the US, and then we shipped it back. The person paid extra but was very thankful that he got a quality laptop. He said the ones sold there are crap.
How silly is that?

This can also explain why Chinese tourists are buying stuff overseas. They want the real thing instead of something subpar.
Interesting observations.

Take a look at following examples:

http://sinovoltaics.com/quality-control/grading-of-solar-cells-a-b-c-d/
http://linyijingyuan.en.made-in-chi...a-B-C-D-Grade-Good-Quality-Okoume-Veneer.html
http://www.steelfromchina.com/china-steel.html

Chinese companies themselves are marketing products like that.

In order to cater to wide-range of markets and customers, Chinese companies have introduced A, B, C and D quality rankings for products.

I think Pakistani vendors are also at fault. They bring substandard stuff from China to save costs.
 
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Interesting observations.

Take a look at following examples:

http://sinovoltaics.com/quality-control/grading-of-solar-cells-a-b-c-d/
http://linyijingyuan.en.made-in-chi...a-B-C-D-Grade-Good-Quality-Okoume-Veneer.html
http://www.steelfromchina.com/china-steel.html

Chinese companies themselves are marketing products like that.

In order to cater to wide-range of markets and customers, Chinese companies have introduced A, B, C and D quality rankings for products.

I think Pakistani vendors are also at fault. They bring substandard stuff from China to save costs.

Well these companies are up front about the quality. However in my examples of Lenovo and DJI the buyer has no clue that their product is an A or B. The box and model are exactly the same (well obviously language differences).

However you do bring up a point. What do companies do with stuff that come off their production lines noticeably imperfect? They cant intersperse them with the normal ones or they will get flack for it.

So they either rebadge them as a lower brand or sell them overseas to buyers who are less quality savy.

With the Sharp TV's maybe Sharp thought Hisense if they were making lower quality stuff would only sell them to countries where the buyers aren't savy. I'm sure Sharp wasn't crying a river if they did that. However when they saw the TVs were being sold in the US which is a critical market for their other products they suddenly stood up and said something.

Not sure if this is something we should be applauding.
 
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