It’s official: PH bests India as No. 1 in BPO

[sensenreason]

Pinoys have forced Indians out of Dubai as well. They are now probably close to beating the Indian majority.

The thing is they are hard workers and easily adopt to English speaking standards that modern societies want as compared to the cheap labor given by India. Pinoys will be a force to reckon with in a decade or two, no doubt about that.

Only problem is as hard as their women work, the men are that much lazy. Its a very different sort of culture where the women support the men. Which is why Indians still are the largest group in Dubai since when it comes to menial labor they need the men.

Of course the other factor is that India's own wages have raised quite a bit and most Indians just don't see the benefit of earning marginally more in Dubai than earning the same amount in India, their home country and the same money can buy a lot more in India than foreign countries.

Similarly it may just not be profitable for companies to outsource into expensive India as compared to other countries.

While some of what you might write can be true not all of it is...The basic problem lies in the premise of the analysis; its generalised and based on ancecdotes.

For instance, the Indian community in Dubai is multi-layered and comprises people from different parts of India and working in different industries.

While, its not good to do analysis beyond a point but generalisations tend to miss many key trends.

 

[desioptimist]

We need all kinds of jobs, including low end jobs. I hope lot of poor people get proper skill so that they can climb the social ladder.

BPO may be in lowest rung of the ladder, but we need it so that people can enter the jobmarket easily and then climb higher.

 

[SEAL]

If headline says Indian is No.1 in BPO you guys were celebrating..

 

[AMCA]

If headline says Indian is No.1 in BPO you guys were celebrating..

Now Who is crying here mate??? We are just discussing how we can Come up... Its Phillipines and We Have No Problem in them coming up... Get a Life rather trying to troll here... this was a Peaceful thread Untill ur comment

 

[Ras]

There is nothing surprising..BPO is the low end of IT services and as wages increase in India,the business will go to other cheaper countries. That was the main reason the BPO's came to India is the first place.

Now that India has an established IT base,they will transition into more advanced stuff.

 

[desioptimist]

If headline says Indian is No.1 in BPO you guys were celebrating..

Well, if the story was about low quality of india BPO due to which we lost to Philippines, then it would have been a reason to worry.

But any country with a cost advantage, while maintaining same quality will win anyway. So congrats phillippines.

I wont celebrate if BPOs go out of India, we need low end as well as high end jobs. Low skill jobs will help us in fighting poverty.
We need more low end manufacturing jobs in India too.

 

[Veeru]

Tata's TCS opens BPO centre in Philippines

Tata Consultancy Services (TCS), the country’s largest information technology (IT) services provider, today announced the launch of its business process outsourcing (BPO) centre in the Philippines. The centre, with a capacity of 400 people, will be eventually scaled to 1,000 employees.

The announcement of TCS shows how fast the Philippines has become an important centre for global BPO operations. The Philippines is the world’s second-largest BPO destination outside India and the BPO sector is a $9-billion industry, employing 450,000 people.

“From a TCS perspective, it is not just about shipping work from India to the Philippines. There is domestic opportunity as well. Currently, the Philippines is a $9-billion market, but they have a target to increase this to $25 billion by 2016,” said Vish Iyer, head, Asia Pacific, TCS.

For TCS, which does not play too aggressively in the BPO voice market, the centre will cater to both its voice and non-voice work. “We have been told that the non-voice work that the Philippines does and the talent pool for the same are yet unknown. While voice is not a big focus of ours, we do cater to a small segment of voice work, that comes as a part of any deal. Besides we have a 40-people team sitting in the Philippine and supporting TCS Banc porducts,” said Iyer.

Other than the Philippines, TCS also offers BPO services from China. When asked if TCS would look at Sri Lanka as a destination for its BPO operations, Iyer said, “I would not like to say much, as we have not thought about that. But as of now, it’s India, China and now, the Philippines.”

TCS’ BPO revenues were 11.5 per cent of its total revenue of $6.3 billion for the last financial year.

The Philippines has been a tough competitor for India in the BPO segment. According to the National Association of Software and Services Companies’ Strategic Review 2010, India and the Philippines accounted for nearly 40 per cent of the new centres set up globally. While India has consolidated its position in the IT and non-voice BPO segment, the Philippines has been focusing on the non-voice segment.

But that seems to be changing. In the recent IBM Global Locations Trend, the Philippines overtook India as the world’s number one country for shared services and BPO. According to the report, the Philippines offers a similarly attractive business environment for international business support functions as India, but has not had the same labour cost increases as have occurred in various Indian ‘hot spots’ in recent years.

TCS opens BPO centre in Philippines

 

[Veeru]

India’s current outsourcing revenue = US $70 Billion per year,

Philippines = US $9 Billion, per year.