Pakistan has potential to capture more of $45 billion BPO market: managing director TRG
KARACHI (May 09 2008): Pakistan has the potential to capture more of the $45 billion Business Process Outsourcing (BPO) market since it is still a relatively new entrant with an ample supply of high caliber labour, whereas the Indian labour pool has now reached saturation.
This was stated by Nadeem Ilahi, Managing Director and Country Manager-Pakistan The Resource Group (TRG) in his presentation at a event organised by 21st Century Business & Economic Club at a hotel here on Thursday.
He said that a viable BPO industry in Pakistan is the best solution to employ the skilled youth and significantly enhance foreign exchange earnings of the country. The BPO industry in Pakistan faces numerous challenges, which TRG has successfully mitigated in order to become the market leader.
Besides problems in infrastructure, Pakistan is also perceived as a high-risk country in international markets. He said that TRG is a multinational KSE-listed company, providing Business Process Outsourcing services to high profile, Fortune-1000 and FTSE 100 companies in North America and Europe.
He said that TRG's services portfolio consists of Contact Centre Services, Software Development, Finance back-office and Data-Entry. TRG is amongst the largest software development concern in Pakistan.
TRG began operations in 2002 with only 60 employees, and today employs over 1,000 employees in Pakistan and over 5,000 worldwide. In addition to Pakistan, TRG has large-scale operations in the USA, Canada, Brazil, UK, Senegal and the Philippines, he said and added TRG is ranked amongst the world's largest offshore-based BPO companies.
"It is the industry pioneer in Pakistan and has made a concerted effort to introduce Pakistan into the global BPO market as a viable location for such services", he added. TRG serves a variety of customers in several industries such as Telecom, Financial services, Healthcare, Consumer Goods & Media. Commitment to deliver top quality service is what differentiates TRG from other companies in the industry.
Highly skilled manpower, world-class training, state-of-the-art technology and facilities, form the backbone of the organisation. With approximately Rs 9 billion in annual revenues, TRG is well on its way to realise its vision of becoming a global leader in the BPO sector as well as the largest employer in Pakistan. With the growth of the consumer market in Pakistan, TRG is also poised to become a leading provider of services to the local market.
About the BPO industry in Pakistan, he said that the industry provides a variety of outsourced services such as Customer Care, Payroll Processing and other Business Administration functions primarily to large-scale, service-based organisations such as financial institutions and telecom companies.
The worldwide BPO market is approximately $45 billion with India holding a dominant presence with 70 percent market-share. India's IT and BPO exports are over $30 billion per annum and it employs over 500,000 skilled workers. Syed S. Haider, Founder President of 21st Century Business & Economic Club also spoke on this occasion.
Business Recorder [Pakistan's First Financial Daily]
