Jokingjustice
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Since start of second quarter of 1990s whenever this acute diabetic was forced to rest on bed, he started reading Annual Reports of our ombudsmen system. More he read and re-read, it left him more amusing and smiling more than he used to be in his young age reading monthly “Chand”. Reading these fine art high quality offset bound annual reports take me back through “time tunnel” sitting in front of main door of Jehangir Palace soothing my eyes seeing the golden “adal-e-Jehangiri” chain hanging there. Reading tales therein, really give a sense of pride how “in abundance” not just in excess the justice was taking birth in our beloved motherland. Two years back in a specially conveyed press conference we the masses were told how now more than a million complaints a year were being handled by our Honourable Federal Ombudsman. Iqbal wrote his famous “shikwa”. This citizen has the same shikwa that whenever we have a moment of national pride or joy, sky does not like it. While I was taking, rightly, pride over a million complaints a year, the “sky” brought forward before my eyes a news reading that the UK Finance Ombudsman handled 3.5 million plus complaints the UK Ombudsman, however, saying “figure was not important but the quality”.
2. With much pride I read how kind, affectionate and sympathizer our Federal Ombudsman was towards the commoners receiving “unjustifiably excessive inflated bills” from the Karachi Electric. Senior Advisor Federal Ombudsman Ms. Farzana Jabeen last week was too concerned on these excessive billing. Another Advisor Mr. Mohammad Yameen, was proud that quick justice was being provided to these KE aggrieved. Quick! OK. “justice”? What justice?
3. A few years back KE through its website started a public awareness campaign teaching people how patriotism and national building demanded from every citizen to switch off unnecessary lights/gadgets and save energy. Since I take myself rightly a true patriotic, acting on this advice of KE I started saving precious energy in my Karachi home. However, it became my sin. The Bills as a consequence of my acting on advice, however, started coming in higher amounts. Five continuous months the Bills were inflated and the “Present Meter Reading” shown on those bills was still to come physically on the meter after many months to come. I approached the Federal Ombudsman. KE submitted that since the consumption of this subscriber was less than the previous months hence he was billed higher at average of previous months (pre-advice).
4. I filed a separate complaint with the Federal Ombudsman that KE campaign advising people to preserve energy was misguiding, misleading and cheating with the consumers who acting on this advice are pick pocketed by the campaigner for earning more revenue (average due to less consumption as a result of saving). The Ombudsman universally termed as protector of citizens rights and who had previously claimed himself “citizens friend” refused to entertain this complain that under the law only an aggrieved can file a complaint against mal administration.
5. Quick justice provided, claims the Advisor!!! What Justice? Do we know real meaning of “Justice”? For 5 months inflated bills what “justice” or relief was provided to me? Simple instruction to KE correct the bill i.e to adjust? Is the adjustment a relief? Had I and for that purpose thousands and thousands others, not approached the Ombudsman, the “adjustment-relief” would had “automatically invariably” come when in next more 2 or 4 months the meter reader depending on his sweet mood had taken the actual reading in my residence. Is the Ombudsman system to provide “individual” relief or to put the derailed system back on track. Since privatization, KE inflated billing has become a chronic problem. Has the ombudsman taken the derailed KE system back? Surely not? Continuation of same pattern complaints is a clear proof that our ombudsman system as far as KE is concerned has failed to rectify or make the so called “foreign investor” accountable.
6. Is “adjustment” of a bill a true relief. With inflated bills the consumer’s pocket is emptied charging higher slab, higher surcharges, higher sales tax, higher levies, fuel adjustments etc. No forensic expert of worth can determine on “adjustment” who much taken unjustifiably on these heads due to inflated bills and which on adjustment under no circumstances can actually be refunded/adjusted except for main energy consumption charges.
7. Had the “true and purely true” justice been provided to me in my first complain when I approached on my inflated bills because I was misled by KE Energy Saving Campaign, then there would had been no future inflated bills as a penalty for my saving energy. Had there been a true and fair handling of my complaint praying for withdrawal of misleading campaign, KE would not had slapping on face of commoners by courageously today enhancing its mislead campaign. While I was reading the news of above two officials concern, simultaneously I was also reading KE has now taken its misleading campaign through its field teams to misguide people in organizations.
8. What is “justice”. It was late/end 1980s. My wife was to board PIA Karachi/Bahrain that evening. A friend working on the Bahrain airport and who was to take me to the airport rang me a few hours ago that PIA flight was communicated cancelled early morning. It was time when I was expecting my leave to leave Karachi home. I phoned her if PIA had conveyed her any information. She replied in negative. She, however, reached airport in time only to find flight cancelled. She went back home. There then existed real true honest fair justice. He was to my old memories Mr. Justice Aslam Riaz Hussain as Federal Ombudsman. He provided me justice in the shape of PIA refunding me (i) charges of International telephone call I made to my wife and (ii) return taxi charges my wife spent for the reason PIA failed to perform its duty informing my wife about cancellation. Can today any one of us expect a real justice/relief from our system today eg. a Rs. 500/- recovery from the salary of Officer Incharge of the concerned reader and paid to the consumer? Had our present day ombudsman system provided any compensation or relief to the inflated bills aggrieved or penalized the foreign investor KE for continuous inflated billings. Mr. Justice Aslam Riaz Hussain provided relief from PIA but he did not feel it to pronounce it in a press onference which are of course on public cost. It was my second complaint against National Bank of Pakistan on same subject viz “non receipt of six monthly statement”. Mr. Justice Sardar Mohammad Iqbal so far unmatched for Ombudsman in his 3 page final decision lastly endorsed “in case the complainant approached me again on this subject, I will hold President NBP personally responsible”. For about 10-15 years I properly received my statements. 4-5 years back when I made my second complaint to the Banking Mohtasib on same subject of non-receipt of six monthly statement, the Banking Mohtasib forwarding my complaint under a two line memo to NBP entered the words “the complainant is a habitual complainant”. Can a “habitual” expect any true justice and can today this KE subscriber or out of millions other expect in a decision “I will hold KE CEO personally responsible”? A thief steals or a bank Manager fraudulently withdraws from a bank account. On complaint action is taken, money is recovered and hand-owner to the rightful owner. State Justice does not end here rather it starts here and end with the thief or the Manager awarding “punishment” viz sentence or fine. Where is this “end” of justice to KE who is a “habitual” wrong doer evident from bulk cries every month. Federal Ombudsman two years back directed utility companies to fix end first week as last date for bill payment. Bravery and on the face of it is that KE bill, still as previous, are last days of month.
2. With much pride I read how kind, affectionate and sympathizer our Federal Ombudsman was towards the commoners receiving “unjustifiably excessive inflated bills” from the Karachi Electric. Senior Advisor Federal Ombudsman Ms. Farzana Jabeen last week was too concerned on these excessive billing. Another Advisor Mr. Mohammad Yameen, was proud that quick justice was being provided to these KE aggrieved. Quick! OK. “justice”? What justice?
3. A few years back KE through its website started a public awareness campaign teaching people how patriotism and national building demanded from every citizen to switch off unnecessary lights/gadgets and save energy. Since I take myself rightly a true patriotic, acting on this advice of KE I started saving precious energy in my Karachi home. However, it became my sin. The Bills as a consequence of my acting on advice, however, started coming in higher amounts. Five continuous months the Bills were inflated and the “Present Meter Reading” shown on those bills was still to come physically on the meter after many months to come. I approached the Federal Ombudsman. KE submitted that since the consumption of this subscriber was less than the previous months hence he was billed higher at average of previous months (pre-advice).
4. I filed a separate complaint with the Federal Ombudsman that KE campaign advising people to preserve energy was misguiding, misleading and cheating with the consumers who acting on this advice are pick pocketed by the campaigner for earning more revenue (average due to less consumption as a result of saving). The Ombudsman universally termed as protector of citizens rights and who had previously claimed himself “citizens friend” refused to entertain this complain that under the law only an aggrieved can file a complaint against mal administration.
5. Quick justice provided, claims the Advisor!!! What Justice? Do we know real meaning of “Justice”? For 5 months inflated bills what “justice” or relief was provided to me? Simple instruction to KE correct the bill i.e to adjust? Is the adjustment a relief? Had I and for that purpose thousands and thousands others, not approached the Ombudsman, the “adjustment-relief” would had “automatically invariably” come when in next more 2 or 4 months the meter reader depending on his sweet mood had taken the actual reading in my residence. Is the Ombudsman system to provide “individual” relief or to put the derailed system back on track. Since privatization, KE inflated billing has become a chronic problem. Has the ombudsman taken the derailed KE system back? Surely not? Continuation of same pattern complaints is a clear proof that our ombudsman system as far as KE is concerned has failed to rectify or make the so called “foreign investor” accountable.
6. Is “adjustment” of a bill a true relief. With inflated bills the consumer’s pocket is emptied charging higher slab, higher surcharges, higher sales tax, higher levies, fuel adjustments etc. No forensic expert of worth can determine on “adjustment” who much taken unjustifiably on these heads due to inflated bills and which on adjustment under no circumstances can actually be refunded/adjusted except for main energy consumption charges.
7. Had the “true and purely true” justice been provided to me in my first complain when I approached on my inflated bills because I was misled by KE Energy Saving Campaign, then there would had been no future inflated bills as a penalty for my saving energy. Had there been a true and fair handling of my complaint praying for withdrawal of misleading campaign, KE would not had slapping on face of commoners by courageously today enhancing its mislead campaign. While I was reading the news of above two officials concern, simultaneously I was also reading KE has now taken its misleading campaign through its field teams to misguide people in organizations.
8. What is “justice”. It was late/end 1980s. My wife was to board PIA Karachi/Bahrain that evening. A friend working on the Bahrain airport and who was to take me to the airport rang me a few hours ago that PIA flight was communicated cancelled early morning. It was time when I was expecting my leave to leave Karachi home. I phoned her if PIA had conveyed her any information. She replied in negative. She, however, reached airport in time only to find flight cancelled. She went back home. There then existed real true honest fair justice. He was to my old memories Mr. Justice Aslam Riaz Hussain as Federal Ombudsman. He provided me justice in the shape of PIA refunding me (i) charges of International telephone call I made to my wife and (ii) return taxi charges my wife spent for the reason PIA failed to perform its duty informing my wife about cancellation. Can today any one of us expect a real justice/relief from our system today eg. a Rs. 500/- recovery from the salary of Officer Incharge of the concerned reader and paid to the consumer? Had our present day ombudsman system provided any compensation or relief to the inflated bills aggrieved or penalized the foreign investor KE for continuous inflated billings. Mr. Justice Aslam Riaz Hussain provided relief from PIA but he did not feel it to pronounce it in a press onference which are of course on public cost. It was my second complaint against National Bank of Pakistan on same subject viz “non receipt of six monthly statement”. Mr. Justice Sardar Mohammad Iqbal so far unmatched for Ombudsman in his 3 page final decision lastly endorsed “in case the complainant approached me again on this subject, I will hold President NBP personally responsible”. For about 10-15 years I properly received my statements. 4-5 years back when I made my second complaint to the Banking Mohtasib on same subject of non-receipt of six monthly statement, the Banking Mohtasib forwarding my complaint under a two line memo to NBP entered the words “the complainant is a habitual complainant”. Can a “habitual” expect any true justice and can today this KE subscriber or out of millions other expect in a decision “I will hold KE CEO personally responsible”? A thief steals or a bank Manager fraudulently withdraws from a bank account. On complaint action is taken, money is recovered and hand-owner to the rightful owner. State Justice does not end here rather it starts here and end with the thief or the Manager awarding “punishment” viz sentence or fine. Where is this “end” of justice to KE who is a “habitual” wrong doer evident from bulk cries every month. Federal Ombudsman two years back directed utility companies to fix end first week as last date for bill payment. Bravery and on the face of it is that KE bill, still as previous, are last days of month.
