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New Delhi Airport adjudged best in world in 25-40 m passengers category
The New Delhi Airport has been adjudged as the best in the world in the 25-40 million passengers per year category in the prestigious 2014 Airport Service Quality (ASQ) Awards announced by Airports Council International (ACI) in Montreal on Monday.
The Mumbai airport is placed fifth in the category, a press release from ACI said.
Considered the industry's most comprehensive passenger service benchmarking tool, the ACI ASQ Survey captures passengers’ immediate appraisal from check-in through departure at the gate at more than 300 airports worldwide.
"These awards represent passengers’ views on 34 key service indicators and are an objective andaccurate indicator of the top worldwide performing airports with regard to passenger service," the release said.
In the 25-40 million passengers per year category, the second spot has gone to Taipei Taoyuan, followed by Chongqing, Shanghai Hongqiao and Mumbai.
In the over 40 million passengers category, the pride of place goes to Seoul Incheon, followed by Singapore, Beijing, Shanghai Pudong and Hong Kong.
The Ahmedabad airport is placed fifth in the 2-5 million passengers per year category, which was topped by Guayaquil, followed by Mauritius, Ottawa and Nassau.
In the 5–15 million passengers category, Hyderabad airport has been ranked third. The category is topped by Haikou, followed by Sanya in second spot, Tianjin in fourth and Changchun in fifth.
In the 15–25 million passengers category, the five winners are Seoul Gimpo, Wuhan, Hangzhou, Cancun and Tampa.
Delhi airport has steadily improved from an ASQ score (measured on scale of 1 to 5) of 3.02 in 2007 to 4.90 in 2014, after the GMR led consortium took over the operations. It had finished second in itscategory for the previous year three years.
“Airports are more than simply points of departure and arrival,” said Angela Gittens, Director General, ACI World. “They are complex businesses in their own right. As such, a focus on serving the passenger has become increasingly important to ensuring success. In the fast-changing landscape of worldwide aviation, ASQ is the key to understanding how to increase passenger satisfaction and improve businessperformance.
“At the end of the day, good business acumen comes down to a simple equation: better service, improved traffic and a healthier bottom line,” Gittens added.
The ASQ Awards are presented in four categories: Best Airport by Region, Best Airport by Size, BestSmall Airport and Best Improvement.
“I see many airports on the 2014 top performers list that have made the cut year in and year out,” Gittens said. “It’s particularly satisfying to know that the benefits of the ASQ programme are long-term and far-reaching. Likewise, there are a number of new faces, effectively proving that ASQ has something to offer every airport, whether well-versed in passenger satisfaction or just beginning the journey toward customer service excellence.”
The following are the other awards:
Best Airport by Region (first place): Mauritius (Africa), Seoul Incheon (Asia-Pacific), Keflavik (Europe), Guayaquil (Latin America-Caribbean), Amman (Middle East), Indianapolis (North America)
Best Small Airport by Region (fewer than 2 millionpassengers per year)(first place): Upington (Africa), Langkawi (Asia-Pacific), Murcia (Europe), Culiacan (Latin America-Caribbean), Victoria (North America)
Best Improvement by Region (first place): Mauritius (Africa), Kolkata (Asia-Pacific), St. Petersburg (Europe), Santo Domingo (Latin America-Caribbean), San Antonio (North America).
Best Airport by Region:
Africa: 1. Mauritius 2. Durban 3. Cape Town 4. Johannesburg 5. Nairobi
Asia-Pacific: 1. Seoul Incheon 2. Singapore 3. Beijing 4. Haikou 5. New Delhi
Europe: 1. Keflavik 2. Moscow Sheremetyevo 3. Porto 4. Malta 5. Zurich
Latin America-Caribbean: 1. Guayaquil 2. Quito 3. Cancun 4. Nassau 5. Santo Domingo
Middle East: 1. Amman 2. Abu Dhabi 3. Tel Aviv 4. Doha 5. Dubai
North America: 1. Indianapolis 2. Tampa 3. Jacksonville 4. Sacramento 5. Ottawa
Best Airport by Region (fewer than 2 million passengers per year):
Africa - Upington, Asia-Pacific - Langkawi, Europe - Murcia, Latin America-Caribbean - Culiacan, North America - Victoria
Best improvement: Africa: Mauritius, Asia-Pacific - Kolkata, Europe - St. Petersburg, Latin America-Caribbean - Santo Domingo, Middle East - Amman, North America - San Antonio.
ACI is the trade association of the world's airports. The ASQ Survey covers 34 key service areas and includes 8 major categories such as access, check-in, security, airport facilities, food and beverage, retail and more. All participating airports use the same survey questions, creating an industry standard set of responses that allows participants to track and analyze their performance, as well as benchmark results against airports across the globe.
Source:- New Delhi Airport adjudged best in world in 25-40 m passengers category | NetIndian
