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Zarvan

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National emergency helpline 911 likely to ring in on July 25

Asif ChaudhryPublished June 12, 2021 - Updated about 5 hours ago



A rape incident had prompted Prime Minister Imran Khan to launch Pakistan’s first toll-free helpline number. — Photo courtesy: PM's Instagram/File

A rape incident had prompted Prime Minister Imran Khan to launch Pakistan’s first toll-free helpline number. — Photo courtesy: PM's Instagram/File

LAHORE: Prime Minister Imran Khan is likely to inaugurate the country’s first national emergency helpline – 911-- on July 25.
It is said to be a tentative deadline to inaugurate the multi-billion scheme named Pakistan Emergency Help Line (PEHL), merging all the emergency service numbers into one. The Prime Minister Secretariat derived this concept from USA’s helpline 911 to give the proposed scheme ‘PEHL’ the national identity.

The work to establish the national helpline began after the Lahore-Sialkot Motorway rape case in which a woman had to go through a trying ordeal and failed to get through any helpline and seek help of government departments due to ‘jurisdiction dispute’. The woman was gang-raped in front of her children in September last year, prompting Prime Minister Imran Khan to launch Pakistan’s first toll-free helpline number that will be accessed by people of all the provinces to avoid any such incident in future.

During investigation into the gang-rape incident, it was realised that many helplines were functioning at a time but people were confused which one to go for in any particular area to seek emergency help from the department concerned. The National Highways and Motorway Police and the Lahore police also were at variance about the area of jurisdiction where the crime had been committed.

Prime minister is scheduled to open the initiative
“All modalities have been finalised in a series of meetings held with the provinces to establish the first national emergency helpline 911,” national focal person for the helpline Adil Safi told Dawn. Mr Safi, who is the deputy secretary at the Prime Minister House, said the last and important meeting with the provinces in this respect would be held next week to give nod to the PM’s scheme.

Before launching the country’s first helpline, experts studied models of the universal helplines of the UK, the USA and some other countries. He said initially the experts proposed ‘786’ as Pakistan’s national helpline number but later it was replaced by 911.

The national helpline number has been established under the Ministry of Interior with its head office in the National Command and Operation Centre (NCOC) in Islamabad. The helpline will be run by many operators who will work from the Central Control Room at the NCOC office.

The provinces have been directed to establish control rooms in their respective jurisdictions by making appointment of ‘huge brigade’ of trained and qualified operators and other staff.

Mr Safi said all the existing emergency numbers would be linked with the national helpline under the proposed scheme. The staff would receive all emergency calls at the central control room from where they would transfer them to the departments concerned for speedy action.

“Initially, the four kinds of acute emergencies would be dealt with on the national helpline which would be related to the police, fire brigade, ambulance service and the National Highways and Motorway Police,” said the focal person. “This helpline number can be dialed through mobile phones from any part of the country to avail oneself of various services even if the handler (caller) has no access to the network,” he said.

All the emergency calls would be attended ‘directly and live’ by the deputed staff who would transfer the same to the officials concerned for speedy action.

A unique feature has been incorporated in the new system under which a ‘red light’ would keep giving an alarm till the redress of the complaint and the caller’s satisfactory reaction is received against his plaint, he said.

Answering a question, he said the government had also sought support from the mobile phone companies to ensure the smooth implementation of the service besides taking the PTA and other departments on board.

A mobile app had also been made part of the facility to help the rescue centres and police trace the location of people in emergency and reach them promptly, Mr Safi said.

Published in Dawn, June 12th, 2021

National emergency helpline 911 likely to ring in on July 25 - Pakistan - DAWN.COM
Finally we are doing things which should have been done long ago. But thankfully we are doing it now. Although I don't agree with 911 number. For GOD sake stop copying
 

hydrabadi_arab

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Finally we are doing things which should have been done long ago. But thankfully we are doing it now. Although I don't agree with 911 number. For GOD sake stop copying
911 is great number, easy to remember. This is game changer for Pakistan, well done PTI. Now people don't have to remember or look for dozens of numbers in emergency anywhere in Pakistan.
 

Zarvan

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911 is great number, easy to remember. This is game changer for Pakistan, well done PTI. Now people don't have to remember or look for dozens of numbers in emergency anywhere in Pakistan.
Yes but would only resolve 10 % of the issue. The real issue is our Police Forces and Ambulance services and fire brigade lack both vehicles and patrol to respond to these calls. We seriously need to build up that capacity.

@PanzerKiel @RescueRanger @Balixd @Tipu7 @Sulman Badshah
 

RealNapster

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Yes but would only resolve 10 % of the issue. The real issue is our Police Forces and Ambulance services and fire brigade lack both vehicles and patrol to respond to these calls. We seriously need to build up that capacity.

@PanzerKiel @RescueRanger @Balixd @Tipu7 @Sulman Badshah
This initiative will create the "need" for such resources, and hence they will be fulfilled in near future. Currently main issue is defining roles and objectives of state run organisations and their units.
 

FuturePAF

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I hope the government increases funding to modernize the police force (they need new police stations and the tools to carry out what is expected of them) as well as builds a system of “police boxes” in public places, so the police are more accessible. Similar to how they are in Japan. For matter large and small, if the police are seen as fair arbiters of quick justice for small matters, it builds confidence in the state, similar to how it is in Japan.

 
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IbnAbdullah

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Salaam

My initial reaction was that 1122 was just fine. People know it as an emergency number for ambulance and such and it could be expanded but then I realized whatever, the fact is it is being done. It is a great initiative.

I know there is a long way to go, but this is a step in the right direction.
 

Type59

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999 would have been better.

Anyway, once established they can merge fire, ambulance and police in one emergency number.
 

Chakar The Great

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Its a good decision because there are number of Emergency response teams working in Pakistan under different name and numbers.


The best thing with a single body would be ,

1) Standard training
2) Channelisation of resources
3) National body to look after
4) Central command and control
5) Economically more feasible as all resources would go to one body rather than some to 1122, dolphin force, madadgar 15 etc etc
 

Air Wolf

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Let's hope it is not just a toll free dialing service. The actual 911 service (America) they are trying to emulate is backed by a lot of infra and tech especially location services. Identifying the approximate location of the caller during an emergency is one of the most important aspects. No idea of the level of backend tech used here.
 

alee92nawaz

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National emergency helpline 911 likely to ring in on July 25

Asif ChaudhryPublished June 12, 2021 - Updated about 5 hours ago



A rape incident had prompted Prime Minister Imran Khan to launch Pakistan’s first toll-free helpline number. — Photo courtesy: PM's Instagram/File's Instagram/File

A rape incident had prompted Prime Minister Imran Khan to launch Pakistan’s first toll-free helpline number. — Photo courtesy: PM's Instagram/File

LAHORE: Prime Minister Imran Khan is likely to inaugurate the country’s first national emergency helpline – 911-- on July 25.
It is said to be a tentative deadline to inaugurate the multi-billion scheme named Pakistan Emergency Help Line (PEHL), merging all the emergency service numbers into one. The Prime Minister Secretariat derived this concept from USA’s helpline 911 to give the proposed scheme ‘PEHL’ the national identity.

The work to establish the national helpline began after the Lahore-Sialkot Motorway rape case in which a woman had to go through a trying ordeal and failed to get through any helpline and seek help of government departments due to ‘jurisdiction dispute’. The woman was gang-raped in front of her children in September last year, prompting Prime Minister Imran Khan to launch Pakistan’s first toll-free helpline number that will be accessed by people of all the provinces to avoid any such incident in future.

During investigation into the gang-rape incident, it was realised that many helplines were functioning at a time but people were confused which one to go for in any particular area to seek emergency help from the department concerned. The National Highways and Motorway Police and the Lahore police also were at variance about the area of jurisdiction where the crime had been committed.


“All modalities have been finalised in a series of meetings held with the provinces to establish the first national emergency helpline 911,” national focal person for the helpline Adil Safi told Dawn. Mr Safi, who is the deputy secretary at the Prime Minister House, said the last and important meeting with the provinces in this respect would be held next week to give nod to the PM’s scheme.

Before launching the country’s first helpline, experts studied models of the universal helplines of the UK, the USA and some other countries. He said initially the experts proposed ‘786’ as Pakistan’s national helpline number but later it was replaced by 911.

The national helpline number has been established under the Ministry of Interior with its head office in the National Command and Operation Centre (NCOC) in Islamabad. The helpline will be run by many operators who will work from the Central Control Room at the NCOC office.

The provinces have been directed to establish control rooms in their respective jurisdictions by making appointment of ‘huge brigade’ of trained and qualified operators and other staff.

Mr Safi said all the existing emergency numbers would be linked with the national helpline under the proposed scheme. The staff would receive all emergency calls at the central control room from where they would transfer them to the departments concerned for speedy action.

“Initially, the four kinds of acute emergencies would be dealt with on the national helpline which would be related to the police, fire brigade, ambulance service and the National Highways and Motorway Police,” said the focal person. “This helpline number can be dialed through mobile phones from any part of the country to avail oneself of various services even if the handler (caller) has no access to the network,” he said.

All the emergency calls would be attended ‘directly and live’ by the deputed staff who would transfer the same to the officials concerned for speedy action.

A unique feature has been incorporated in the new system under which a ‘red light’ would keep giving an alarm till the redress of the complaint and the caller’s satisfactory reaction is received against his plaint, he said.

Answering a question, he said the government had also sought support from the mobile phone companies to ensure the smooth implementation of the service besides taking the PTA and other departments on board.

A mobile app had also been made part of the facility to help the rescue centres and police trace the location of people in emergency and reach them promptly, Mr Safi said.

Published in Dawn, June 12th, 2021

National emergency helpline 911 likely to ring in on July 25 - Pakistan - DAWN.COM
Finally we are doing things which should have been done long ago. But thankfully we are doing it now. Although I don't agree with 911 number. For GOD sake stop copying
Will it be a centralized helpline like 911 in US? With all the services under 1 call?
 

fitpOsitive

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National emergency helpline 911 likely to ring in on July 25

Asif ChaudhryPublished June 12, 2021 - Updated about 5 hours ago



A rape incident had prompted Prime Minister Imran Khan to launch Pakistan’s first toll-free helpline number. — Photo courtesy: PM's Instagram/File's Instagram/File

A rape incident had prompted Prime Minister Imran Khan to launch Pakistan’s first toll-free helpline number. — Photo courtesy: PM's Instagram/File

LAHORE: Prime Minister Imran Khan is likely to inaugurate the country’s first national emergency helpline – 911-- on July 25.
It is said to be a tentative deadline to inaugurate the multi-billion scheme named Pakistan Emergency Help Line (PEHL), merging all the emergency service numbers into one. The Prime Minister Secretariat derived this concept from USA’s helpline 911 to give the proposed scheme ‘PEHL’ the national identity.

The work to establish the national helpline began after the Lahore-Sialkot Motorway rape case in which a woman had to go through a trying ordeal and failed to get through any helpline and seek help of government departments due to ‘jurisdiction dispute’. The woman was gang-raped in front of her children in September last year, prompting Prime Minister Imran Khan to launch Pakistan’s first toll-free helpline number that will be accessed by people of all the provinces to avoid any such incident in future.

During investigation into the gang-rape incident, it was realised that many helplines were functioning at a time but people were confused which one to go for in any particular area to seek emergency help from the department concerned. The National Highways and Motorway Police and the Lahore police also were at variance about the area of jurisdiction where the crime had been committed.


“All modalities have been finalised in a series of meetings held with the provinces to establish the first national emergency helpline 911,” national focal person for the helpline Adil Safi told Dawn. Mr Safi, who is the deputy secretary at the Prime Minister House, said the last and important meeting with the provinces in this respect would be held next week to give nod to the PM’s scheme.

Before launching the country’s first helpline, experts studied models of the universal helplines of the UK, the USA and some other countries. He said initially the experts proposed ‘786’ as Pakistan’s national helpline number but later it was replaced by 911.

The national helpline number has been established under the Ministry of Interior with its head office in the National Command and Operation Centre (NCOC) in Islamabad. The helpline will be run by many operators who will work from the Central Control Room at the NCOC office.

The provinces have been directed to establish control rooms in their respective jurisdictions by making appointment of ‘huge brigade’ of trained and qualified operators and other staff.

Mr Safi said all the existing emergency numbers would be linked with the national helpline under the proposed scheme. The staff would receive all emergency calls at the central control room from where they would transfer them to the departments concerned for speedy action.

“Initially, the four kinds of acute emergencies would be dealt with on the national helpline which would be related to the police, fire brigade, ambulance service and the National Highways and Motorway Police,” said the focal person. “This helpline number can be dialed through mobile phones from any part of the country to avail oneself of various services even if the handler (caller) has no access to the network,” he said.

All the emergency calls would be attended ‘directly and live’ by the deputed staff who would transfer the same to the officials concerned for speedy action.

A unique feature has been incorporated in the new system under which a ‘red light’ would keep giving an alarm till the redress of the complaint and the caller’s satisfactory reaction is received against his plaint, he said.

Answering a question, he said the government had also sought support from the mobile phone companies to ensure the smooth implementation of the service besides taking the PTA and other departments on board.

A mobile app had also been made part of the facility to help the rescue centres and police trace the location of people in emergency and reach them promptly, Mr Safi said.

Published in Dawn, June 12th, 2021

National emergency helpline 911 likely to ring in on July 25 - Pakistan - DAWN.COM
Finally we are doing things which should have been done long ago. But thankfully we are doing it now. Although I don't agree with 911 number. For GOD sake stop copying
:lol:
That means, from fire to robbery, all you need to do is to call them and they will take care of everything else? Heey yeh kaisy hoga sain?
Call kerky mutalka thanay ka number btana kaisa lagayga?
 

Hamartia Antidote

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Let's hope it is not just a toll free dialing service. The actual 911 service (America) they are trying to emulate is backed by a lot of infra and tech especially location services. Identifying the approximate location of the caller during an emergency is one of the most important aspects. No idea of the level of backend tech used here.
 

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