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Linking of Central and State Grievance Cell

Discussion in 'Indian Defence Forum' started by Hindustani78, Mar 9, 2018.

  1. Hindustani78

    Hindustani78 ELITE MEMBER

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    Ministry of Personnel, Public Grievances & Pensions
    08-March, 2018 17:07 IST
    Linking of Central and State Grievance Cell

    The CPGRAMS portal is being monitored by DARPG. The details of grievances received for various Ministries/Departments of Government of India are as under :



    Year
    Received


    2014
    301398

    2015
    1049751

    2016
    1483165

    2017
    1866121



    The average response and redress time in respect of the grievances received for Ministries/Departments of the Central Government has reduced from 152 days in 2014 to 71 days in 2017.

    It has been suggested to State Governments /UTs to integrate their grievance portals with CPGRAMS vide letters sent in October, 2017 and January, 2018. The following states have their grievance portals integrated with CPGRAMS:

    (i) Punjab, (ii) Madhya Pradesh, (iii) Uttar Pradesh, (iv) Jharkhand and (v) Rajasthan

    This was stated by the Union Minister of State (Independent Charge) of the Ministry of Development of North Eastern Region (DoNER), MoS PMO, Personnel, Public Grievances & Pensions, Atomic Energy and Space, Dr Jitendra Singh in a written reply to a question in the Rajya Sabha today.



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